Frequently Asked Questions
Expert support for your creative journey
What is the standard shipping time for camera gear?
Orders for in-stock items are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for urgent shoots.
Do you offer a warranty on professional video equipment?
Yes, all new equipment comes with a full manufacturer's warranty. Additionally, PROCAM offers extended protection plans to cover accidental damage and wear for peace of mind on set.
What is your return policy for electronics?
We offer a 14-day return policy for most electronics. Items must be in their original packaging with all accessories and a shutter count consistent with brief testing to qualify for a full refund.
Do you provide technical support for setup?
Absolutely. Our team of product specialists is available via phone or email to help you configure your new camera, stabilizer, or lighting rig for optimal performance.
Are international shipping and customs covered?
We ship to select international locations. Please note that shipping rates do not include local customs duties or taxes, which are the responsibility of the recipient upon delivery.
Can I trade in my old gear for store credit?
Yes, our Trade-In program allows you to exchange used professional gear for credit toward your next purchase. Each item is subject to a physical inspection and valuation by our technicians.